Help centre
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4 answers
Ordering
Is there a minimum order?
No. From one piece to a thousand, you get exactly what you need with no restrictions.
What can you brand?
Over 3,000 products: tops, trousers, jackets, workwear, sportswear, headwear, bags, accessories and kids ranges.
Do you check the design before printing?
Yes. We confirm the design with you before anything runs, so nothing is printed that you have not seen.
Can you hold stock and ship to my customers?
Yes. We offer warehousing, inventory storage, pick and pack, and direct to consumer shipping worldwide, with sustainable packaging options.
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Print and embroidery
Print or embroidery, which do I want?
Broadly: screen print for larger runs and bold artwork, DTF for smaller runs and full colour detail, embroidery for polos, caps, jackets and anything that wants a premium finish. Tell us the job and we will point you at the right one.
How do you decide between screen printing and DTF?
All orders of 1 to 100 garments, or designs with more than 7 colours, are automatically produced with digital printing. Larger runs of simple, bold designs suit screen printing.
If you have a preference or need a different method, tell us and we will adjust to suit the job.
What does embroidery cost depend on?
Stitch count and logo size. A small left chest logo costs significantly less than a large design stitched across the back.
Which fabrics work best?
Cotton is a preferred choice for screen printing and an ideal base for embroidery. Polyester can be screen printed with special inks and suits sportswear. DTF works on cotton, polyester, blends, nylon and more.
Fleece garments are only suitable for embroidery.
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Artwork and the online designer
What can I do in the online designer?
Upload images and create full colour designs for a wide range of products. Mix single or multiple images, photos, artwork and text, and combine digital printing and embroidery in a single design.
Which file types can I upload?
JPG, PNG, GIF and TIF. If your image has a transparent background, we recommend PNG.
How good does my image need to be?
As large and high resolution as possible. The designer scales your image as large as it can without losing quality. If you scale it up, the quality meter turns from green to amber, and red means the image cannot be printed or embroidered at that size.
If that happens, upload a higher resolution image or reduce the size of the design.
Can I save a design and come back to it?
Yes. Use the Save Design button in the designer to keep your custom item for later.
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Delivery
How long will my order take?
Screen print and digital print orders ship within 7 to 10 working days of a confirmed order. Embroidery is dispatched within 7 to 15 working days. Plain garments usually ship within 3 to 7 working days.
An order is confirmed once we have received your payment and your artwork or design.
What does delivery cost?
Delivery is calculated at checkout based on the weight of the products. Shipping starts from €10.00 for up to 15 kg per parcel.
Do you ship outside Ireland?
Yes, we ship worldwide. Single items usually go by post, and orders of more than five items generally go by courier.
What if something is out of stock?
Our stock comes mainly from the UK and shortages can occasionally occur. If an item is out of stock, our sales team will contact you to discuss alternatives or offer a full refund.
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Returns
What can be returned?
You can return goods for credit or replacement if they were printed or embroidered incorrectly and not in line with the visual you approved, if they are faulty, or if incorrect goods were supplied.
Items must be in their original packaging and in new condition. Spelling mistakes that you approved are not our responsibility, so please review the visual carefully before production.
How do I return something?
Email info@colours.ie for a Return Merchandise Authorisation (RMA) number, giving the date of purchase, the items and the reason, and whether you would like a replacement or a refund.
Write the RMA number clearly on the outside of the parcel and send it to Colours International, Returns, Unit 24 J.F.K. Road, Dublin 12, Ireland.
How long do I have?
Returns, exchanges and refunds must be requested within 30 days of the purchase. Shipping charges for returning products are covered by the customer.
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Garment care
How should I wash a printed garment?
Use a cold wash to prevent shrinking and colour fading, and turn the garment inside out to protect the print from friction. Choose a gentle wash and avoid harsh chemicals such as bleach.
Can I tumble dry or iron it?
Heat can damage the printed artwork, so air drying in the shade is safer than a tumble dryer. Ironing is not recommended. If you must, iron the garment inside out with a gentle touch and avoid the printed area.
Failure to follow the care instructions may void any refund or replacement for damaged garments.
Next step
Ready when you are.
Design it yourself
Pick a garment and colour, add your artwork and see it before you order.
Pick a garmentTake a bundle
Ready made bundles, printed or embroidered and priced including VAT.
See the bundlesTalk to us
Monday to Friday, 8:30am to 5pm. Ring (01) 450 4377 or send us the brief.
Contact us
Guides on print methods, fabrics and garment care are on the blog
Did we not answer it?
Send us your question with the artwork and the quantity if you have them. We will come back with an answer and a price.
Or email info@colours.ie






