How long does a printed or embroidered order take?

"When will it be ready?" is the first question on almost every call we take. The honest answer is a range, and what you do before the order starts has more effect on it than anything we do after. Here are the real numbers and how to land at the quick end of them.

Key takeaways

• Screen print and DTF orders ship within 7 to 10 working days of a confirmed order.
• Embroidered orders ship within 7 to 15 working days.
• Plain garments with no decoration ship within 3 to 7 working days.
• The clock starts when we have both your payment and your artwork.
• The usual delays are artwork that needs fixing and a proof that sits unanswered.

The lead times

From a confirmed order:

• Screen printing: 7 to 10 working days.
• DTF printing: 7 to 10 working days.
• Embroidery: 7 to 15 working days.
• Plain garments, no decoration: 3 to 7 working days.

Working days are Monday to Friday. A bank holiday does not count.

What starts the clock

An order is confirmed once we have your payment and your artwork or design. Until both are in, nothing is scheduled.

Before production we confirm a visual of the design with you. Nothing runs that you have not approved, so the sooner you reply to the proof, the sooner it goes on the machine.

What slows an order down

In rough order of how often we see it:

1. Artwork that is too small or the wrong type. A soft logo has to be redrawn or replaced. Send the largest file you have, as a PNG if the background is transparent. What artwork we need.
2. A proof that sits in an inbox. Every day the visual waits is a day added to the end.
3. Size changes after approval. Collect sizes before you order, add a few spares.
4. A garment out of stock. Our stock comes mainly from the UK and shortages can occur. If something is out, our sales team contacts you with alternatives or a full refund.

How to be the quick order

• Send the artwork with the enquiry, not after.
• Pick garments and colours that are in stock, or ask us which are.
• Reply to the proof the day it arrives.
• Have one person approve, not a committee.
• For an event, work back from the date and leave a week over.

Collection or delivery

You can collect from Unit 24, J.F.K Rd, Dublin 12, Monday to Friday 8:30am to 5pm, and we email you when it is ready.

Or we ship it. We ship worldwide. Single items usually go by post, and orders of more than five items generally go by courier. Delivery is worked out at checkout from the weight of the parcel.

Frequently asked questions

• Can you do a rush order? Ask us with the date. It depends on the garment, the method and what is already on the presses. We will tell you straight away whether it is possible.
• Does a bigger order take longer? Not necessarily. Screen printing is built for big runs. What matters more is having the artwork right first time.
• Is embroidery always slower than print? Its range is wider, 7 to 15 working days, because digitising and stitching take longer than a print run. Many embroidered orders ship well inside that.
• When do I pay? Payment is part of confirming the order. Until we have it, the order is not in the queue.
• Can I track the delivery? Courier orders come with tracking. We will send it when the order leaves.

Have a date in mind? Ask for a price and tell us when you need it. If the date is tight, say so first and we will tell you honestly whether it works.