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Do You Have A Question?

πŸ›’ How to Place Your Order Online:

 

1. Select Your Product
 

Browse our range and choose your desired item. If you're ordering undecorated products, simply add them to your cart—it's that easy!

Yes, We Offer Undecorated Items!

If you prefer items without any design or printing, we’ve got you covered.

 

2. Designing online

Our online design tool makes it easy to customize your garment. You can add artwork, text, and more. Prices update automatically as you design. To get the best price, keep these tips in mind:

  • Order More, Save More: Larger quantities reduce the cost per item. Even a small increase in quantity (e.g., from 100 to 101) may lower the price.
  • Keep It Simple: A one-colour print is more affordable than multi-colour designs.
  • Limit Print Locations: Printing or embroidering on multiple positions increases cost. Choose a single print location for the best value.

 

πŸ•— Turnaround Time

Your order will be dispatched within 10 working days from the time we receive both your payment and final artwork approval. Once your design is approved and payment confirmed, production begins.

πŸ“¦ Stock Availability

We aim to keep our online stock listings current, though availability may vary-especially with products sourced from the UK. If an item is unavailable, our sales team will contact you quickly with alternatives or offer a full refund.

βœ”οΈ Finalising Your Order

Yes, you can complete most orders entirely online.
Before production, we'll send you a FREE visual proof for your approval.

  • Approve it via email, and we’ll move to production.
  • Need changes? Just reply, and we’ll send an updated visual—again, for free.

πŸ”’ Minimum Order & VAT Information

  • No minimum order required — whether it’s 1 piece or 1000.
  • VAT is applicable to all items except children’s clothing. We do not retain VAT; it's submitted directly to the Revenue Commissioners.
  • If you are VAT-exempt (e.g., a non-Irish VAT number), please contact customer support for assistance.

πŸ” Returns & Replacements

You may return items or request a replacement/credit if:

  • Items are printed or embroidered incorrectly, differing from the approved visual.
  • Items are faulty or incorrect.

 

Note: We are not responsible for spelling mistakes that were approved in your visual. Please review carefully before giving final approval.

βœ–οΈOrder Cancellation

Orders can be cancelled within 24 hours of confirmation for a full refund.

⚑ Need a Rush Order?

Contact our customer care team to discuss expedited processing options. We’re happy to help.

🧡 Design, Print, and Embroidery Sizing

We use standard sizing for print/embroidery placements. Please note:

  • A standard chest print may appear larger on small sizes and smaller on larger garments.
  • When printing on the back of hooded sweatshirts, the hood may partially cover the design.

Important: We do not print on fleece or similar materials.

πŸ“ Standard Sizing Guidelines

Printing

  • Breast: 10 cm x 5 cm
  • Sleeve: 9 cm x 4 cm
  • Front: 26 cm x 15 cm
  • Back: 26 cm x 15 cm

 

Embroidery

  • Breast: 10 cm x 6 cm (Max 10,000 stitches)
  • Front/Back: Max 30,000 stitches
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