F.A.Q

• How do I order online?

Just pick the product you like and if there is no design then add to cart and your good to go! YES we do sell undecorated products. Our design system makes it super easy for you to be creative and design on-line. You can decorate nearly every part of the garment: as you add designs or text the price is calculated automatically. Remember these rules to get a super price:

    - The more you order the LESS you pay! Increasing the quantity by a small amount may reduce the price. E.g. ordered 100 check the price for 101!

      - More colours in your design equals more cost, so 1 colour print is cheaper than 2 colours.

      - The more positions you print or embroider the higher the cost , so printing on the front and back of a Tee is More , printing in one position costs LESS.
 

• How long will it take to get my order?
  Your order will be dispatched in 10 days from receipt of your confirmed order. A confirmed order occurs when we have received your payment and Art/design. So once your order has been completed online, your Art/design received you are now booked for production, so sit back and relax and wait for your goods to arrive.
   
• When I complete my order online is that it?!

For the most part YES, however to ensure that everything is as expected we will send you a FREE VISUAL for your approval, prior to production. You must respond to this mail to confirm all is in order. If you require changes please e mail us back, and we will do another FREE VISUAL again for your approval.  Once we have received your approval, sit back and relax! Your order will be with you soon.

 

• What is the minimum order? And why is there a minimum?

Thereo is no minimum order, if you only need 1 garment for the BEST PERSON EVER! Then only order 1 but don't forget the rules for super pricing! 

 

• What type of artwork can I send?

For good printing/embroidery results we need good art to start with! We accept Jpegs (300DPI), adobe photoshop files, corel draw, PDF, Illustrator, resolution of 300DPI.

 

• Why do I pay VAT ?

There is VAT on all items that we supply except children’s clothing. The VAT we charge is returned to the revenue commissioners and is not kept by us, the rate may change from time to time usually during a budget review by the government. If you have a VAT number and are based outside Ireland do you have to pay VAT? The answer is NO. However our system at present will charge VAT on all transactions, if you are VAT exempt please contact our customer service department.

 

• How do I get my VAT invoice?

Your VAT invoice is automatically generated when you order is processed. Once your order has been received a user name and password is generated for you to log in and view all details associated with your order.

 

• How do you ship my order?

Your order is dispatched via Pony Express with overnight delivery in Ireland and 3 day delivery for the UK and Europe.

 

• How do I pay for my order?

You may pay us by Credit or Laser Card as you place your order; payment is secure and is handled by Stripe and Paypal.

 

• What is the return policy?

You can return your goods and seek credit or replacement for any of the following reasons:
Goods are printed/embroidered incorrectly i.e. they are not as per the VISUAL that you approved, Goods are faulty. Incorrect goods are supplied.
Spelling mistakes that have been approved by you are not the responsibility of Colours International. It is of vital IMPORTANCE that you check the VISUAL prior to production.

 

• Can I cancel my order?

You can cancel your order within 24 hours of your order being confirmed, a full refund will be issued.

 

• Can I get my order quicker?

Please contact our customer care team to discuss it.

 

• What size can I print or embroider my design?

We use generic size settings for various print positions, a list of these sizes are outlined below, the following considerations should be noted when printing/embroidery various goods. If printing/embroidering goods and sizes range from small to extra large  using a standard chest size print ,the print/embroidery may appear very large on a small garment and on an extra large slightly small.
If printing/embroidering on the back of hooded sweatshirts, the hood on the garment may obscure a back print.

Generic Print Positions:                                   Generic Embroidery:                   
Front size 26 cm x 15 cm                                  Breast size 10cm x 6 cm    
Back size 26 cm x 15 cm                                                  
Breast size 10cm x 5 cm                                                  
Sleeve Print 9 cm x 4 cm